justenough

Customer Support Team Lead

Job Locations US-CA-Irvine | US-CA-Irvine
Posted Date 3 weeks ago(2/6/2018 6:49 AM)
ID
2017-1050
# of Openings
1
Category
Customer Service/Support

Overview

**Updated Title, we are now looking for a Lead to oversee a few of our Technical Services Analysts in Irvine.**

 

Customer Support Team Lead

 

 

Location: Irvine, CA

 

 

The Customer Support Team lead will fill a key role within our growing business and overseeing a team of Technical Services Analysts servicing our retail clientele.

 

 

Responsibilities:

  • Providing hands on customer support by reviewing customer support tickets and identifying problem areas. 
  • Ensure successful operation of JustEnough solutions to achieve high customer satisfaction and reference ability.
  • Drive customer satisfaction by providing leadership, guidance and management to customers on their issues. 

Qualifications:

  • Proven leadership experience in a Technical Support team in a Saas environment within the Retail space.
  • MS SQL Server programming ability - Required
  • Quality Assurance (QA) Background
  • Business Intelligence experience
  • Working knowledge of stored procedures
  • Knowledge of SSIS packages
  • Experience with data integration techniques
  • Strong team player
  • Excellent interpersonal communication skills

JustEnough is a leading provider of omni-channel planning solutions for retail, wholesale and direct-to-consumer businesses and helps many of the world’s leading brands including Abercrombie & Fitch, Sephora, Billabong, Teavana and BevMo!  

 

Available OnSite and OnCloud, JustEnough’s innovative solutions help companies to set strategic targets, develop localized assortments, forecast customer demand, optimize inventory execution throughout the supply chain, plan and manage the strategies for price, markdown and promotion management all within a single data platform and user interface.

JustEnough is an Equal Opportunity Employer. US Citizens and all other parties authorized to work in the US are encouraged to apply. JustEnough is headquartered in the United States in Irvine, California with offices worldwide.

Learn more at www.justenough.com

 

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